FAQ's

Casanevo offers a unique blend of luxury, comfort, and local charm in premier destinations such as Mexico City, Tepoztlán, Tulum, and Playa del Carmen. Our meticulously designed properties provide an unparalleled experience for discerning travelers seeking unforgettable stays.

Making a reservation is easy! Simply visit our website or contact our reservations team directly to check availability and book your stay. We offer convenient booking options to ensure a seamless experience for our guests.

At CasaNevo, every property is outfitted with contemporary conveniences to elevate your stay. Enjoy plush bedding, complimentary Wi-Fi, upscale toiletries, and personalized concierge services. Plus, fully accessorized kitchens, smart TVs, and seamless self-check-in options enhance your experience. Please note that amenities may vary by location, so we recommend reviewing the details of your selected property for specific offerings.

Yes, Casanevo frequently offers special packages and deals to enhance your stay. Be sure to check our website for the latest offers and promotions, including discounts for extended stays, seasonal packages, and exclusive perks for loyal guests.

We understand that plans may change, so we offer flexible modification and cancellation policies. Please refer to the terms and conditions of your reservation or contact our reservations team for assistance with any changes or cancellations.

While we love furry friends, CasaNevo properties have varying pet policies. Please check the specific property details or contact us directly to inquire about pet-friendly accommodations and any associated fees.

Yes, Casanevo welcomes corporate and group bookings. Whether you're planning a business retreat, team-building event, or group getaway, our dedicated team can assist you in arranging accommodations tailored to your needs

If you're interested in partnering with Casanevo to enhance your property's visibility and reach, please reach out to our partnership team. We welcome collaboration opportunities with property owners, management companies, and other industry partners.

What people say

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